We have a 72 hour cancellation policy for Individual Reservations that have been held or secured with a credit card over the phone through our office. You may cancel or change your reservation prior to the last 72 hours without charge.
Our vessels accommodate a certain number of people before we have to turn them away. Therefore, you are considered as committed to your reservation through the last 72 hours. Cancellation within the last 72 hours is subject to a 100% charge. Parties with guaranteed reservations who fail to show or arrive too late and miss the trip will be charged the full price.
If we are going to cancel a trip due to weather, lack of participation, or unforeseen circumstances we will attempt to reach you at the phone number you provided as soon as possible.
If you are unsure about weather, please call and we will advise you on the trip status.
Weather Forecasts often prove to be inaccurate and constantly changing. Weather from surrounding areas is not necessarily the same as what is being experienced in Monterey. We usually will determine whether we will run or not prior to departure time. This may happen at the last moment. However, if a major storm comes through and we know for sure the night before that we will be unable to run through the day, we will attempt to contact you and cancel in advance.
There is no charge to you if we cancel the trip due to weather. In the event of cancellation of the cruise due to weather during the trip, a rain check will be issued for another day.
Our Captains have been examined, Certified Competent and issued a Masters License by the United States Coast Guard. Captains determine safety of conditions for the trip. If the captain determines conditions are not safe for the trip, it will be canceled.
Our vessels are fully insured and carry all of the required safety equipment such as life jackets with lights and Emergency Position Radio Beacon.
If You have any questions or Concerns, Please do Not hesitate to Contact Us or call us at (800)251-7440